Day 7 of 35 years/ 35 days / by Karl Ermisch

According to a recent article, 500,000 businesses are started each month. Many of them fail and most of the reasons given have to do with finances, planning, market woes, etc. What surprises me most of all, is that issues related to customer service are never mentioned as a cause for business failure. What do you think about that? Here's Day 7 of my series 35 years/35 days. Feel free to share!