KARL ERMISCH
Karl Ermisch -Marrone Photography
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Q&A

DO YOU PHOTOGRAPH YOUR SESSIONS IN STUDIO OR ON LOCATION?
Karl photographs sessions both on location and in the studio. Depending on the session type you desire (senior, family, or other) you will have several options or combinations to choose from. As a general rule, however, sessions take place on location. 

WHAT IS A "CONSULTATION"?
We meet with our clients at a consultation prior to your photoshoot to go over all the details about your portrait experience prior to your session. We discuss locations, ideas, time, weather, outfits, style, collections, and all the details of the shoot and ordering appointment so the day of your session we are all just having fun creating amazing images. 

WHAT PAYMENT METHODS DO YOU ACCEPT?
Cash, Check, Visa, MasterCard, Discover, American Express.

WHEN DO I GET TO SEE THE IMAGES FROM MY SESSION AND PLACE MY ORDER? 
PLEASE NOTE: Appointments are scheduled during business hours (no weekends) with the latest appointment at 4:30.  The most important decisions in the portrait process occur during your ordering appointment. We take great pride in providing our clients with an interactive and fun way to place your order.  The ordering appointment will take place approximately 10-14 days after your portrait session. It will be scheduled at your consultation.  It is very important that all decision makers are present during this time, as this is the appointment where your final decisions will be made. This is a time where you will want to devote your full attention (ordering appointments take between 1 and 1.5 hours), we ask that you arrange for a babysitter for children under the age of 12. At your ordering appointment we will present your images in a gorgeous slideshow, and we will then help you select the images, groupings, books, and frames suitable for your home, office, and for gifts for friends and family. We specialize in helping you select the best images and display presentations, and feel this process is a very important service that we can offer to our clients. 

HOW LONG WILL IT TAKE TO GET MY ORDER?
Your portraits will be ready for pickup approximately 4-6 weeks after your order is placed.  Quality takes time, so please allow us the time needed to provide you with the quality you expect from a custom portrait photography studio. 

HOW LONG WILL YOU KEEP MY FILES?
Non-ordered images will be removed from our system following your ordering appointment – we do not archive or save any files which are not ordered. All ordered and paid for images are archived indefinitely.  Images not paid for are deleted and will not be stored on our system. 

WHAT IF I NEED TO RESCHEDULE MY SESSION?
We understand that unexpected events come up, whether due to illness, weather, travel delays or emergencies. If you need to reschedule, please call us as soon as possible (at least 24-48 hours in advance). While our session fees are non-refundable, you may use it for a one-time reschedule (if called within the 24-48 hour window) to be scheduled within 6 months of your original appointment date. 

WHEN DO I PAY FOR MY SESSION FEE AND WHAT DOES THIS COVER?
Your full session fee payment is required at the time of booking. This fee is the only way to hold your appointment.  The session fee covers the time, talent, and creative fee of the portrait artist, the consultation appointment, and ordering appointment and is non-refundable.

CAN I HAVE MY ITEMS SHIPPED TO ME?
If you desire shipping, we will charge a shipping and handling fee for your portrait order. 

WHEN IS PAYMENT DUE FOR MY ORDER? We require 50% of your order total before ANY part of the order is started.  Your order must be paid for in full before ANY portion of your order is completed or before any part of your order is picked up.  Balances must also be paid in full to receive ANY digital images. Orders are custom made and are non-refundable.